Following my incorrect disconnection a couple of weeks ago due to a “Billing Error” – they didn’t cancel the “hard” disconnect which had apparently been scheduled.
So yesterday, the engineer opened the box at the end of the road and unplugged the wires to my house. I rang customer services – “your account is fine sir, we don’t have a disconnection showing here” – I read them the card threatening legal action if I didn’t return the set-top-box… they sent an engineer out at 7am this morning to put it right – and kudos to him, by 7:20 everything was up and running again.
I’m still not going to stay with NTL for much longer – the way they’ve treated me, their customer, is inexcusable.
Edit: 1st July 2005
I’m clearly not the only one they’ve done this too recently if this thread on Cable Forum is anything to go by!
Tom
Although for any normal company I’d say it couldn’t get much worse, but just wait until ntl and Telewest merge. Just imagine what fun we’ll all have with Nelewest.
I will say this, the ‘compensation’ they offered was acceptable – however they’re still losing me as a customer. Too many mistakes were made, and the threats of court action were just inexcusable.
“Nelewest” is closer then you thought James – http://www.theregister.co.uk/2005/07/04/ntl_telwest/
recently i spoke to a young gentleman called adrian from the faults department in the swansea branch he was extremely helpfull . He fixed my fault with in a couple of hours he is a credit to the company . james from Nottingham